Customer Service Representative (d/f/m) for Germany

The Customer Service Representative (d/f/m), is a central point of contact for our sales force – ensuring that our customers – ophthalmic surgeons – can perform operations that restore sight to their patients. We are currently looking for motivated, energetic employees to join one of our Customer Service teams in Frankfurt am Main, Germany.  

Key responsibilities

• Central point of contact between the assigned territory sales representative in Germany and our logistics center (also located in Frankfurt/Main)
• Process all incoming orders (phone, mail and fax) for intraocular lenses and related material 
• Handle incoming phone calls from sales team and customers
• Keep customer master data up to date in the CRM system
• Create and send invoices
• Maintain price lists in the CRM system
• Check stock availability and suggest strategies for overcoming shortages
• Prepare consignment reports for the sales team and management
• Together with the team colleagues, ensure the availability of the customer service department within opening hours (currently 08:00 to 17:00 / Monday to Friday)

Skills and Competencies

• At least first experience in customer service with German clients
• Strong verbal skills and remain calm in stressful situations
• Solution-oriented and proactive
• Business savvy and have knowledge of basic business processes
• Familiar with order management/ERP systems

Languages

• You speak fluent German, good English (French is a plus)