Customer Service Senior Executive (Global Distribution Center)

This role will support the entire Customer Service Function for Regions, Distributors AP/LATAM + OEM

Key Duties & Responsibilities

• Support above level or/and Customer Service Manager in overseeing daily activity
• Provide update if the relevant Standard Operating Procedures (SOP) or Work Instructions (WI) are not being maintained, irregular or obsolete (which do not update on actual activities)
• Perform order management activities of Global/AP customers for FG
• Consignment replenishment to local hospitals
• Drop Shipment: Orders Management & Shipment Arrangements
• Order Management for Overseas Factory Operations
• Interface with all customers & forwarders on Ordering & Shipment related matters
• Manage all insurance/broker claims
• Manage PO for FG & samples
• Perform stock allocation/reservation
• Perform order receiving, order confirmation
• Coordinate customer PO and logistics
• Generate Invoice/ DN/DO/Pick list
• Coordinate sales return and write off coordination
• Update customer order status and prepare back order report weekly
• Track demand/forecast vs. actual sales (detail diopter level)
• Manage sales incentive and credit note
• Assist annual Stock-take reconciliation at factory
• Prepares monthly shipment/schedule summary
• Develops and maintain excellent services to internal and external customers
• Other ad-hoc duties as assigned by immediate superior

Education

• Degree in Supply Chain Management / Engineering / Logistics or related field

Experience

• At least 5 years of Warehouse & Logistics, import & export and related field experience

Skills/Competencies

• Good ability to work independently as well as a team player in a fast-paced and dynamic environment
• Warehouse, Logistics, IQC, Import & Export and quality management skill
• Technically proficient and possess good planning and organization skills
• Strong analytical skills and ability to examine report and data in order to recommend improvements to procedures
• Computer literacy skill