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Sales Operations Specialist, South Korea



South Korea
Job Description

The Sales Operations Assistant is responsible to optimize the administration of end-to-end logistics management functions, including multiple job functions such as ordering, procurement, inventory control, customer services, transportation & distribution, customs etc.


Key duties and responsibilities

Customer Service

  • Order Management – Receive sales order and provide delivery dates to customers
  • Arrange and coordinate on-time delivery of products along with proper documentation like invoices, packing details, shipping information, etc. to satisfy customer’s requirements
  • Key in order details of the logistic process into the ERP system
  • Handle logistic claims from distributors/customers in the proper manner


Inventory Control

  • Monitor inventory level for each product and maintain adequate level of inventory to meet company’s and customer’s requirements
  • Prepare inventory stock take report following Work Instructions


Operation area control (in scope)

  • Monitor temperature of storage area to ensure it under control gap
  • Oversee pest control of storage area and investigate when abnormalities are found


Import management related to customs clearance

  • Support process to ensure all customs clearance is in compliance with regulations
  • Closely communicate with relevant vendors to monitor and track import


Collection of IOLs

  • Work closely with the PCIOL sales team to ensure collection of back up IOLs from customers are done on timely basis


Operational Administration

  • Effectively run the 4PL operation, including work processes, customer satisfaction, long term growth and development within established corporate guidelines
  • Support Country Manager to plan mid/long term logistic strategy to minimize costs, and ensure satisfactory standards of service is provided
  • Review and approve documents according to HSO SOP/WI
  • Communicate with the customer service teams in (HQ, GDC, & HLAM) on claims for damage, missing, shortage documentations, and archive for returns of both expired products and special products, Toric, etc.


Regular Reporting

  • Provide regular reports on time, which include sales reports, inventory reports, etc.
  • Support the PCIOL sales team to manage sales accounts efficiently, including number of units delivered, number of units returned, number of units invoiced, etc.
  • Prepare inventory management report to KR authority



  • Pack IOLs and invoice to prepare for shipment



  • At least 1~2 years of experience in Supply Chain Management using the ERP system
  • Work experience in relevant functional operations
  • Customer service experience is preferred



  • Advanced excel skills
  • Good communication skill with relevant stakeholders
  • Analytical, team oriented, conscientious and hands-on


Travel Requirements

As per business requirement - Less than 5%


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We regret to inform you that only shortlisted applicants will be notified. Thank you for your kind understanding.



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