Solutions Architect CRM

About HOYA Surgical Optics (HSO)

HOYA Surgical Optics (HSO) is the globally leading Preloaded Intraocular Lens (IOL) focused company that provides technologies and solutions that exceed expectations, enabling ophthalmic surgeons to focus on restoring sight. We are dedicated to improving the vision and quality of life for millions of people suffering from cataract, and helping them celebrate life visually.

HSO empowers cataract surgeons all over the world with innovative ophthalmic devices and services, with an attention to detail that helps them achieve better surgical outcomes and better practice results. Our commitment to delivering these results is grounded upon a quality management system that is continuously improving to meet changing global regulatory requirements and our entrepreneurial drive to be the brand of first choice.

At HSO, People is the key factor to our success. We aim to create a conducive work environment for our employees around the globe, and to promote an inclusive culture based on our core values – Excellence, Passion, Innovative, Collaboration, and Accountability.

HSO way of working

In fulfilling our roles, we are

• Accountable for our own capabilities and development,
• Focused on delivering results without excuses, and
• Alive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.

We are looking for people who

• See beyond themselves and are impact-focused,
• Consider the needs, challenges, and objectives of every person with whom they interact, and
• Exhibit positive reinforcement to help others succeed.

About the role

Job Title: Solutions Architect CRM

Works closely with and have impact on: Commercial departments across Japan, China and Global

Reports to: Director, Digital Solutions and Analytics

Function: IT

Work Location/Site: Frankfurt

Role Overview

The Solutions Architect – CRM is a critical member of the Global IT Team, entrusted with the design, implementation, and management of the global CRM platform. This position ensures the CRM architecture remains robust and scalable, maintains compliance, and integrates seamlessly with enterprise systems. In addition, the architect provides support for daily operations and enables commercial reporting, fostering adoption and effective usage of CRM capabilities across multiple entities

Duties and Responsibilities

• Design and maintain the global CRM architecture (Salesforce / IQVIA OCE), ensuring scalability, compliance, and integration with enterprise platforms.
• Lead end-to-end CRM lifecycle: requirements gathering, configuration, deployment, governance, and performance monitoring.
• Manage day-to-day CRM operations, including system stability, data quality, and user administration.
• Deliver proactive support (health checks, optimization, training, adoption initiatives) and reactive support (incident resolution, troubleshooting, vendor coordination).
• Partner with global and local stakeholders to align CRM capabilities with business needs and ensure adoption across markets.
• Enable commercial reporting by integrating CRM with BI tools and building dashboards/insights to track sales performance, customer engagement, and field activities.
• Drive continuous improvement by leveraging new CRM features, analytics, and harmonized processes to enhance commercial effectiveness

Experience

• 8+ years of CRM experience, with at least 3+ years as a Solution Architect or Senior Consultant.

• Hands-on expertise in Salesforce CRM and/or IQVIA OCE configuration, customization, and integrations.

• Proven track record in managing multi-country CRM deployments and operations.

• Strong knowledge of CRM data models, APIs, release/change management, and support processes.

• Experience integrating CRM with BI tools (Power BI) to deliver actionable insights.

• Excellent communication and stakeholder management skills.

• (Preferred) Salesforce certifications, experience in Life Sciences / MedTech / Pharma, and advanced BI/analytics exposure

Skills/Accreditations

• High degree of commitment, accountability, and a willingness to learn

• Commercial focus

• Fluency in English is a must

Academic Qualifications 

• Bachelor’s degree in computer science or information technology

• Ideally certified in Salesforce 

Travel requirements 

20% - as per business needs